Privacy Policy

1. Introduction & Scope

At TradeTracker Pro, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our trade journaling software, position sizing calculators, and active market synchronization features.

By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not access or use the platform.

2. Information We Collect

We collect information that you voluntarily provide when creating an account, logging trades, or contacting support:

• Account Information: Your name, email address, password hashes, and associated profiles (e.g., Google OAuth).
• Trading Data: Broker account names, deposit histories, logged trade details (entry, exit, lot sizes, assets, strategy tags, screenshots, notes, P&L metrics).
• Support & Feedback: Messages, files, and contact details submitted through our Help Center or Support inquiries.

3. How We Use Your Information

We process your data for the following legitimate business purposes:

• To provide, operate, and maintain our trading journal dashboard and analytics tools.
• To personalize your experience, aggregate trading statistics, and plot equity curves.
• To answer customer inquiries, troubleshoot issues, and send support notifications via Resend email service.
• To secure our servers, prevent fraudulent activities, and manage user roles (e.g. admin, member).

4. Data Security & Storage

We use industry-standard security protocols to protect your data. Your account credentials are encrypted (using bcryptjs), and all interactions are routed through secure HTTPS channels. Your trade history is stored in an isolated, secure database.

Please note that while we employ extensive measures, no online transmission method or electronic storage system is 100% secure. You are responsible for keeping your login credentials confidential.

5. Third-Party Services

We utilize select third-party integrations to deliver core platform functionalities:

• Resend: Used to manage, send, and forward support ticket emails between you and our administrators.
• LiveKit: Used to coordinate real-time market synchronization and stream sessions.
• MongoDB Atlas: Managed database cluster where application configurations and journal details reside.

6. Your Rights

Depending on your location, you may have rights to access, correct, export, or delete the personal data we hold about you. You can update your profile info directly inside your account Settings dashboard. If you wish to delete your account or request data extraction, please submit a support ticket via our Help page or contact us at tradetrackerpro.in@gmail.com.

7. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.